FAQs
Frequently Asked Questions
About Bittersoil
Bittersoil is India's first premium chocolate brand exclusively sweetened with dates—no refined sugar, no artificial ingredients, just pure cocoa and nature's own caramel. We slow-conch our chocolate for 22 hours (4X longer than industry standard) to create unmatched smoothness and depth.
Dates are nature's perfect sweetener—packed with fiber, minerals, and natural sugars that provide steady energy without the crash. They add a subtle caramel richness that complements dark chocolate beautifully, proving that indulgence and wellness can coexist.
Our chocolates contain no added refined sugar. The only sweetness comes from organic Medjool dates, which do contain natural fruit sugars. This makes them a healthier alternative, but not completely sugar-free.
All Bittersoil products are handcrafted in small batches in India by Haritkan Foods, using premium single-origin cocoa and the finest ingredients.
Products & Ingredients
Currently, we offer three signature dark chocolate bars:
- 55% Dark Chocolate - Smooth & Balanced (perfect for beginners)
- 70% Dark Chocolate - Rich & Intense (our bestseller)
- Sea Salt Dark Chocolate - Bold & Complex (with Himalayan pink salt)
Only two main ingredients: premium single-origin cocoa and organic Medjool date powder. Our Sea Salt variant adds a pinch of Himalayan pink salt. That's it—no emulsifiers, no artificial flavors, no preservatives.
Yes! All our dark chocolate products are 100% vegan, containing no dairy, eggs, or animal-derived ingredients.
Our chocolates contain no nuts, dairy, or gluten in the recipes. However, they are produced in a facility that handles various ingredients, so trace amounts may be present. Please review detailed allergen information on each product page.
While our 70% dark chocolate is lower in carbs than conventional chocolate, it's not strictly keto due to the natural sugars in dates. Always check with your nutritionist for your specific dietary needs.
Our chocolates stay fresh for 6-9 months from the manufacturing date when stored properly. Best-by dates are printed on each package.
Ordering & Payment
Simply browse our collection, add items to your cart, proceed to checkout, and complete your payment. You'll receive an order confirmation via email immediately.
We accept all major credit/debit cards (Visa, MasterCard, RuPay), UPI, digital wallets (Paytm, PhonePe, Google Pay), and net banking.
Absolutely. All payments are processed through secure, PCI-compliant gateways. We never store your complete payment details on our servers.
Yes, but only before it ships (typically within 2-3 business days). Contact support@bittersoil.com immediately with your order number.
Premium gift packaging options are available at checkout for a small additional charge.
Shipping & Delivery
We currently ship across India. International shipping is coming soon!
Standard delivery takes 4-7 business days depending on your location. Express shipping (1-3 business days) is available for major cities.
Shipping costs are calculated at checkout based on your location and order value. Free shipping on orders above ₹999!
You'll receive a tracking link via email and SMS once your order ships. You can also track orders from your account dashboard.
We use temperature-controlled packaging, but if your chocolate arrives melted or damaged, contact us within 7 days with photos for a full refund or replacement.
We prefer physical addresses for signature confirmation, but PO box delivery may be possible depending on your courier service availability.
Returns & Refunds
Due to the perishable nature of our products, we accept returns only for damaged, defective, or incorrect items within 7 days of delivery. Products must be unopened.
Email support@bittersoil.com within 7 days with your order number, photos, and description of the issue. We respond within 2 business days.
We don't accept returns based on taste preferences since all ingredients are clearly listed. However, if you're trying Bittersoil for the first time, we recommend starting with our 55% Dark Chocolate for a smoother introduction.
Approved refunds are processed within 5-7 business days to your original payment method. Bank processing may take an additional 2-5 days.
Health & Nutrition
Approximately 150-170 calories per 30g serving, varying by product. Detailed nutrition information is available on each product page.
Dark chocolate is rich in antioxidants, minerals, and compounds that support heart health and mood. Our date-sweetened version adds fiber and nutrients while keeping it natural.
While our chocolate has no added refined sugar, it contains natural sugars from dates. We recommend consulting your healthcare provider about portion sizes that fit your dietary plan.
Our chocolate is a healthier indulgence option with natural ingredients, but it still contains calories. Enjoy mindfully as part of a balanced diet—one or two squares as a conscious treat.
Never. Our chocolates contain only natural ingredients with no artificial preservatives, flavors, or colors.
Company & Values
It means we're transparent about every ingredient, committed to quality over shortcuts, and believe treats should nourish both body and spirit. Conscious indulgence—guilt-free luxury.
Yes. We partner with certified organic farms and ensure fair practices throughout our supply chain. Sustainability and ethics are core to our brand.
Never. All our products are cruelty-free and vegan.
Email: support@bittersoil.com
Business Hours: Monday-Saturday, 10 AM - 7 PM IST
We typically respond within 24 hours.
Currently, we're online-only, but we're exploring retail partnerships. Follow us on social media for updates!
Yes! For wholesale, corporate gifting, or retail partnership inquiries, email us at business@bittersoil.com.
Be the first to discover new guilt-free treats, exclusive offers, and behind-the-scenes stories from our artisanal kitchen where indulgence meets well-being.
Corporate Wellness
Thoughtful gifts that align with health-conscious workplace values and mindful indulgence.
Special Occasions
Celebrate mindfully with treats where taste meets health in perfect balance.